Cancellation & Refund Policy

Before activation

If you have not pressed START MY COURSE, you may request a full refund within 7 days of payment. No questions asked; refunds go back to the original payment method via Razorpay within 5 to 7 working days of approval.

After activation

Once a course is started, the access window is running. Refunds after activation are granted when the service is defective, deficient or not as described, when access was not provisioned within 24 hours, when you were charged for the wrong package, or when a technical failure on our side prevented use for more than 24 hours. Partial refunds may be offered pro rata where fair.

Statutory carve-outs

Regardless of activation, services that are defective, deficient or not as described are refundable under the Consumer Protection Act, 2019. Nothing in this policy limits those rights.

Duplicates and errors

Duplicate payments for the same ladder step are refunded in full. Payments that were captured but not attached to an account (pay-first) are held for 7 days with a claim link; unclaimed payments are refunded on request.

Team packs

Unallocated seats may be refunded within 14 days of purchase. Allocated and activated seats follow the per-learner rules above. Invoices are re-issued as credit notes where a refund changes the invoice total.

How to request

Use the Contact page (choose "A refund or access problem") or email the Grievance Officer with your Razorpay reference. We acknowledge within 48 hours and decide within 7 working days; grievances are resolved within one month at most.

Seller identity

Support IT Ventures, India. Seller details, tax position and the Grievance Officer are printed on every invoice and at the checkout summary.