Digital Delivery Policy

AajAI supplies digital services only. No physical item is shipped. This page explains exactly what happens after payment and when each access timer begins.

1. Payment confirmation and provisioning

Checkout is created by the AajAI server. After Razorpay reports a successful payment, AajAI verifies the payment signature and independently reconciles the signed webhook before creating the entitlement. In normal conditions the purchased course appears in the dashboard within seconds or a few minutes.

2. The timer does not start at payment

A paid entitlement initially remains PURCHASED. The learner starts the timed learning window only by pressing START MY COURSE. SAMJHO, KARO and BANAO therefore do not lose learning time merely because the customer paid before a busy week.

3. Course access, pause and review

The course page shows the access duration and the one-time emergency pause available for that tier. A pause freezes the course countdown for the stated pause period. After a course is completed, lessons normally remain available for a 48-hour review window. Result Locker, invoice history and issued credentials follow their own retention rules and do not disappear merely because lesson access ends.

4. Pay-first purchases

A visitor may choose to pay before creating a password. The payment email receives a secure claim/verification flow. An unclaimed payment is not silently attached to another account. If the claim cannot be completed, support can verify the payment reference and either attach the correct entitlement or handle the refund path.

5. Invoices and receipts

Successful payments receive a receipt and a numbered invoice showing the seller's GST status. The invoice is available in the learner account and may also be sent by email. Team buyers may provide their organisation details and GSTIN when applicable.

6. What is downloadable

Learners may export their own Result Locker outputs in supported formats. AajAI does not deliver the full course, internal prompt templates, answer keys, instructor notes or raw private lesson media as downloadable course archives.

7. If access does not appear

If a successful payment has not produced the correct entitlement within one hour, use the Contact page and include the Razorpay payment/order reference and the payment email. Do not send card numbers, UPI PINs or banking passwords. If AajAI cannot provision a successfully paid digital service within the support period stated in the Refund Policy, the refund/service-defect protections in that policy apply.

8. Help and policy relationship

The Privacy Policy explains data handling, the Terms explain acceptable use, and the Cancellation & Refund Policy explains the available remedies. The seller and Grievance Officer details displayed below are the same details used for formal service complaints.